Privacy and Cookie Policy

Privacy and Cookie Policy

Terms and Definitions
Data we collect
Cookie Policy

Last Updated on May 10, 2024. This Privacy Policy is effective immediately for Users after that date.
eCarsTrade.com ("we," "us,") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes:

the types of information that we may collect from you when you access or use our Website - ecarstrade.com and other online services (collectively, our "Services");
our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

Terms and Definitions

Data - all information that you submit to eCarsTrade via this Website.
Cookies - small text file we place on your computer when you visit certain pages of this Website. More details about cookies and how we use them can be found in the clause Cookie Policy.
eCarsTrade, we or us - the website run by Solaf BVBA, with registered office in Schoonmansveld 1, 2870 Puurs-Sint-Amands, Belgium and with VAT BE 0889.569.677.
User or "you" or "your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services.
User Account is a separate part of the Website, containing User information required by eCarsTrade.com during registration.
Content will include (but is not limited to) images, photos, audio, video, location data, 'nearby places', and all other forms of information or data.

eCarsTrade.com qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the "GDPR")). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.

eCarsTrade.com strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalized experience. For these purposes, we, from eCarsTrade.com, may use personally identifiable information - like your name, e-mail address, address, telephone number, etc., which are subject to the terms of this Privacy Policy. We, and we suppose you too, do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorized third parties.

Data we collect

1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

eCarsTrade.com may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.

The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the eCarsTrade.com Website , or submits when creating a User Account. eCarsTrade.com collects and uses the information for the purposes, outlined in this Privacy Policy, as well as to offer new services to the User or to familiarise him with new functionalities on the Website.

We may also use certain performance tracking tools, such as Google Analytics. Through the use of Google Analytics we gather information regarding your behaviour and preferences when using our online platform.

We collect two types of information from and about our Users, including information:

by which you may be personally identified; and/or
about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).

The information we collect on or through our Services may include:

When you visit our website, we will process data including the pages visited, browser type, operating system, URL data, language, and device ID to enhance your user experience. The processing is based on your consent, and this information will be retained for a period of 365 days.
Upon new customer registration, we will process your first name, last name, contact details, and communication details as part of our Know Your Customer (KYC) requirements. Additionally, we will process your company details, including the name, country, VAT, year of registration, business type, and number of cars bought per month. This processing is necessary due to legal obligations, and we will retain this data for 10 years.
When sending direct communications such as emails and SMS, we will process your e-mail address and phone number to inform you about purchase status, discounts, and other relevant information. This processing is carried out based on your consent and our legitimate interests, and the data will be retained for 10 years.
In responding to contact requests, we will process your first name, email, and phone number to assist with your inquiries. The legal basis for this processing includes fulfilling our legal obligations and contractual grounds, and the data will be kept for a period of 10 years.
For generating documents like proforma invoices and pick up authorisations (PUA), we will process your VAT number and company name as part of our contractual obligations. This data will be retained for 10 years and is justified by legal obligations and contractual grounds.
When a car is being picked up, we will process the details of the person or company picking up the car, including the name, last name, company name, and company details. This is necessary for the fulfillment of contractual obligations and is based on our legitimate interests. This information will be retained for 10 years.

2. HOW WE GATHER INFORMATION FROM USERS?

How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website, create a User account, request certain features, such as e-mail newsletters. Like most Websites, eCarsTrade.com also collects information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider.

3. WHAT WE DO WITH THE INFORMATION WE COLLECT?

Like other Websites, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.
We will retain the information we collect from you for a period of maximum of 10 /ten/ years, or less if it is no longer necessary for the provision of the eCarsTrade.com services to you. After the expiry of this period we undertake to delete any information we have collected from you.
Aggregate information and information that does not personally identify you, may be used in many ways. For example, eCarsTrade.com may combine information about your usage patterns on the Website with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. We may use personally identifiable information, collected on the Website, to communicate with you about your registration and customisation preferences; our Terms of Service and Privacy Policy; services and products offered by or through the Website; and other topics we think you might find of interest. Personally identifiable information collected by eCarsTrade.com may also be used for other purposes, including but not limited to Website administration, troubleshooting, processing of e-commerce transactions and other communications with you.

4. DISCLOSURE

eCarsTrade.com won't transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won't sell information about you. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards. If we are going to share your information in response to legal process, we'll give you notice so you can challenge it (for example by seeking court intervention), unless we're prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper. Certain third parties who provide technical support for the operation of our Website - our Web hosting service for example - may have access to such information.

5. RIGHT OF CONSENT WITHDRAWAL

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at [email protected]

6. CHANGE OR REVIEW OF INFORMATION

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.

7. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

8. SECURITY: HOW WE PROTECT YOUR INFORMATION?

eCarsTrade.com is registered as a Personal Data Controller pursuant to European Union law.

We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website if a security breach occurs.

Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as an individual we will notify you without undue delay.

9. CONTROLLING YOUR PERSONAL DATA

You have the right to know about your personal data and our use of that personal data at any time, free of charge. You have the right to ask us to correct, supplement or delete your personal data. You may also ask to restrict the processing of your personal data in a number of cases listed in the GDPR. You have the right to oppose the processing of your personal data if you have serious and legitimate reasons to do so that override our need to process your data. You also always have the right to oppose the use of personal data for direct marketing purposes, even without having to provide a reason. You have the right to request your personal data in digital and readable form and/or to have it transferred to another data controller of your choice. Insofar as our processing is based on your prior consent, you have the right to withdraw that consent.

You can exercise your rights by emailing [email protected] or through the contact form on our website.

10. TERMINATION

As mentioned, you may at any time review or change the personal information we maintain about you by contacting eCarsTrade.com. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the eCarsTrade.com Website. If you are dissatisfied with eCarsTrade.com, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. eCarsTrade.com reserves the right to terminate or suspend your access to and use of the Website, or parts of them, without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where eCarsTrade.com has reasons to believe that their use is in violation of this Privacy Policy or the Terms of Use.

11. CHANGES TO THIS POLICY

eCarsTrade.com reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

12. GOVERNING LAW

This Privacy Policy and the use of the Website are governed by the laws of Belgium. The parties undertake to first try to resolve the dispute by negotiation. If the parties fail to reach an amicable resolution through negotiation, eCarsTrade.com agrees to submit the dispute to the competent Court of Belgium.

13. COPYRIGHTS

The copyrights of our Website are the property of eCarsTrade.com.

Texts, graphics, photographs, animations, videos and clips, visible on the Website are the object of copyright and are part of the intellectual property of eCarsTrade.com. Those may not be reproduced, used, presented or represented without an explicit written permission by eCarsTrade.com. Any distribution of files, obtained by the Users under the Terms and Conditions of the Website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.

Nothing contained on this Website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of eCarsTrade.com.

14. CONTACT

If you believe eCarsTrade.com does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Website or the eCarsTrade.com Services, or to receive further information regarding the Services, please contact eCarsTrade.com via email at [email protected]

You have the right to complain to the Data Protection Authority (GBA) at the following addresses.

Data protection authority
Printing Press Street 35
1000 Brussels

+32 (0)2 274 48 00

+32 (0)2 274 48 35

[email protected]

This is without prejudice to a remedy before a civil court.

If You would suffer damages as a result of the processing of Your personal data, You can bring a claim for compensation.

This Website may place certain Cookies on the device you’re using to access this Website. Cookies are small text files that we place on your computer or the device you’re using to access this Website.

We use Cookies to improve your experience while using our Website. We also may use cookies to improve our range of services. eCarsTrade has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

Before the Website places Cookies on your computer, you will see a message bar requesting your consent to set those Cookies. By giving your consent to place Cookies, you are enabling eCarsTrade to provide a better experience and services to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies (6)

These are cookies that are necessary for the operation of our Website. We use session cookies to remember your preferences and maintain your session whilst you are using our Website.

Name	Provider	Purpose	Expiry
__stripe_mid	Stripe	This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.	1 year
__stripe_sid	Stripe	This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.	1 day
m	Stripe	Determines the device used to access the website. This allows the website to be formatted accordingly.	2 years
PHPSESSID	ecarstrade.com	Preserves user session state across page requests.	Session
rc::a	google.com	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent
rc::c	google.com	This cookie is used to distinguish between humans and bots.	Session

Functional cookies (2)

The cookies listed below are necessary for the proper functioning of our website.

preferences and maintain your session whilst you are using our Website.

Name	Provider	Purpose	Expiry
LANG	ecarstrade.com	Remembers the user's selected language version of a website	29 days
AuctionsLab	ecarstrade.com	Remembers the user's selected amount of cars per page	29 days

Analytical cookies (13)

The cookies listed below are analytical cookies, which are cookies that are used to gain insight into the use of the Website and our products.

Name	Provider	Purpose	Expiry
_vw_tab_guid	Google Tag Manager	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization	Session
_ga	Google Analytics	The cookie is used for Google Analytics, collects user distinguishing data and info about website visitors	2 years
_gat	Google Analytics	Used by Google Analytics to throttle request rate	1 day
_gid	Google Analytics	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.	1 day
_hjAbsoluteSessionInProgress	HotJar	This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.	1 day
_hjid	HotJar	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.	1 year
_hjIncludedInPageviewSample	HotJar	Determines if the user's navigation should be registered in a certain statistical place holder.	1 day
_ym_d	Yandex Metrica	Contains the date of the visitor's first visit to the website.	1 year
_ym_isad	Yandex Metrica	This cookie is used to determine if the visitor has any adblocker software in their browser – this informati on can be used to make website content inaccessible to visitors if the website is financed with third-party advertisement.	1 day
_ym_retryReqs	Yandex Metrica	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Persistent
_ym_uid	Yandex Metrica	This cookie is used to collect non-personal information on the visitor's website behavior and non-person al visitor statistics.	1 year
yandexuid	Yandex Metrica	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	1 year
ymex	Yandex Metrica	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	1 year

Marketing cookies (17)

Cookies that are used by us to be able to improve your browsing experience and to learn your preferences, so that we can improve our marketing strategy and provide you with tailored offers.

Visiting our Website, you can enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please check the settings of your browser. You can choose to delete Cookies at any time in your browser settings.

Name	Provider	Purpose	Expiry
__ptq.gif	HubSpot	Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.	Session
_ym_metrika_enabled	Yandex Metrica	This cookie is used to collect data on the visitor's behavior on the website - this information can be used t o assign the visitor to a visitor segment, based on common preferences.	1 day
i	Yandex Metrica	Yandex Metrica cookies used for identifying site users	10 years
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking on e of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	1 year
metrika_enabled	Google Tag Manager	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.	1 day
test_cookie	doubleclick.net	Used to check if the user's browser supports cookies.
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	179 days
webvisor/56122741	Yandex	This cookie is used to collect data on the visitor's behavior on the website - this information can be used t o assign the visitor to a visitor segment, based on common preferences.	Session
yabs-sid	Google Tag Manager	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	Session
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video.	Session
yuidss	Yandex	Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.	1 year

Disclaimer

This overview of cookies is a snapshot. eCarsTrade strives to keep this list as up-to-date as reasonably possible. However, considering the dynamic characteristic of the internet and the many (external) parties involved, it is possible that not all current cookies are listed at all times.